Loop is a wallet for the Canton Network, so what you can hold is whatever exists on Canton, not a short list we curate.

Canton Coin, or CC, is the network's own asset. It is what network fees are paid in, and it is what your Fee Balance is topped up from.

One thing to know before you move CC across: CC credited to your Fee Balance stays there. It is set aside for fees and cannot be moved back to your main balance or refunded. Add what you expect to use, and add more later if you need it.

Beyond CC, the network carries utility tokens issued by many different organisations: stablecoins, tokenised metals, wrapped assets, liquidity positions and more. Each one is issued by a named party, and the wallet groups them by issuer rather than throwing them into one long list.

The list is long and it grows. In your wallet settings you can see every issuer currently recognised, how many instruments each one carries, and whether you are accepting them.

Because it would be wrong within a week.

Issuers appear on the network without Loop registering them one by one. A token that follows the standard is simply there. That is a strength of how Canton works, but it means any list written into a support article goes stale immediately.

Your wallet settings are the accurate list. That screen reads the live network. This page cannot.

Incoming transfers are not automatic on Canton. Something has to accept them, and that acceptance is a transaction with a network fee.

Your settings have two separate switches for this, in the One-step Transfers panel:

With these on, transfers land on their own and there is no acceptance fee. With them off, you accept each one by hand and pay for each acceptance, and the money does not reach you until you do.

You can also turn acceptance off for a single issuer while leaving the rest on, under Accepted utility tokens, then Manage. That is the right control if you do not want to receive a particular token at all.

This follows from the point above and catches people out, so it is worth stating directly.

Accepting a transfer by hand is a transaction, so it needs Fee Balance. If your Fee Balance is empty, you cannot accept, which means money sent to you sits and waits rather than arriving. Switching on one-step transfers before you need them is the simplest way to avoid this for the assets they cover.

If you are already in that position and cannot top up either, write to [email protected] with your party ID. We credit the balance by hand, at no charge.

Holding a token and pricing it are different problems. A price needs a source, and not every token on the network has one that we can read reliably.

So a token can sit in your wallet, be entirely real, be transferable, and still show no value in your total. That is a missing price feed, not a missing asset.

Anyone can send you something on a public network, the same way anyone can send you an email.

An unknown token arriving is not a sign that your wallet is compromised. Do not interact with it, do not follow links in its name or description, and do not connect your wallet to a site because a token told you to. That is a known trick.

If you would rather not receive that issuer's tokens at all, turn that issuer off in Settings, under Accepted utility tokens, then Manage.

Message us from this page, or write to [email protected], with your party ID, the token name and issuer as they appear in your wallet, and what you expected to see instead. We can read the public record and tell you what actually happened.