These are the documents that govern your use of Loop. Each one lives at its own permanent address, and the document itself is what applies, not any summary of it, including this page.
Loop Wallet
Terms of Service. The agreement between you and Loop Technologies, Inc. covering the website, the non-custodial wallet, and everything else on the platform.
cantonloop.com/terms, the older address
Privacy Policy. What personal information is collected, how it is used, and the rights you have over it.
cantonloop.com/privacy, the older address
Both addresses are ours and both serve the same document. The looptech.io one is the current address to use.
Loop Data
Billing Terms: data.looptech.io/billing-terms
How paid Loop Data plans are billed, including charges, renewals and cancellations. These apply if you are on a paid plan. The free plan and the Explorer at data.looptech.io are not affected.
Loop Data was called Lighthouse before the rebrand. Its older addresses, lighthouse.cantonloop.com and lighthouse.xyz, are ours and still work, and they serve the same documents.
Cancelling is covered in the Billing Terms as well. You can upgrade, downgrade or cancel a paid plan yourself from your Account page, without calling or emailing anyone, and the cancellation takes effect at the end of the billing period you have already paid for. Loop Data API plans has the plan details.
Worth reading before you sign up
Three things in the Terms surprise people, so they are worth knowing in advance rather than after something goes wrong.
Loop is non-custodial. We do not hold your assets, cannot recover access for you, and cannot move your assets or reverse a transaction. That is a property of how the wallet is built, not a support policy.
Transactions settle on the Canton network and are final. Nobody at Loop can undo one.
Swapping is not run by Loop. The Terms list swap and bridging functionality as third-party services, provided by the companies that operate them rather than by us. We connect you to them, and their terms apply to what happens there.
Where to write about what
Something wrong with your wallet, including suspected unauthorised use. Message us from this page or write to [email protected], and the sooner the better. This is the fastest route and it is the one to use first.
Legal notices, disputes and arbitration. These go to [email protected], which is the address the Terms name for notices, in Section 12.2. Support cannot accept a legal notice on the company's behalf, so a notice sent to [email protected] does not count as served.
The Terms give you thirty days from when you first use the platform to opt out of the arbitration agreement in writing, by notice to that same address. If that matters to you, do not leave it late, because the window does not reopen.
If these documents change
Published versions stay at their addresses and are not edited afterwards. When something changes, a new version is published. Open the link rather than relying on a copy you saved.
Questions
We can point you to the right section and explain how something works in practice. We cannot give you legal advice, and support cannot vary the terms for an individual account.
If you have a privacy request, say so at [email protected] and we will route it to the right people.
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